Terms & Conditions

Effective from 01.08.2016

Web Store

MOSH Jewelry Oy (Business ID FI27738902) sells products to private persons worldwide. All prices shown include Finnish VAT 24%, which won’t be charged customers located outside EU. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving possible issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Checkout Finland Ltd (Business ID 21966066) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Checkout Finland Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Checkout Finland Ltd will show as the recipient of the payment.

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Checkout Finland Ltd, that is the payment service provider in our web store.

Card Payments

Paying with a credit or debit card is always easy and safe in our web store. Card payments in our webstore are provided by Checkout Finland Ltd. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Checkout Finland Ltd’s or the webstore’s systems.

Contact information:
Checkout Finland Ltd
Eteläpuisto 2 C, 33200 Tampere
Business ID FI21966066
asiakaspalvelu@checkout.fi
+358 800 552 010 (0,00€/min)
https://checkout.fi/

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. We deliver orders as registered or unregistered mail, of which registered mail is trackable with a tracking code.

Delivery time

Our usual delivery times within Finland are approximately 3-5 business days, within EU 3-7 business days and within non-EU 7-14 business days depending on the order and delivery method. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times on the front page of our web store.

Terms for product exchanges and returns

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.

When returning an order, please attach your customer number / name and contact information as well as your bank account number for money refunds.

Please note that the customer is responsible for the return shipping cost. Items that are lost in the return shipping will not be compansated. Note that custom made items don’t have this return policy, and they cannot be returned or exchanged.

Return your order to: MOSH Jewelry Oy, Toini Muonan katu 6 A 8, 00560 Helsinki, Finland

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.