Returns & Exchange

If you wish to return a product, please contact us for more information.

You have a legal right according to the consumer protection law of Finland to exchange products or return your order or part of it within 14 days of receiving the order. The right of return is only applicable to unused, re-sellable products in their original packing.

When returning an order, please attach your customer number / name and contact information as well as your bank account number for money refunds.

Please note that the customer is responsible for the return shipping cost. Items that are lost in the return shipping will not be compensated. Note that custom made orders do not have this return policy, and they cannot be returned or exchanged.

Return your order to: MOSH Jewelry Oy, Toini Muonan katu 6 A 8, 00560 Helsinki, Finland

Defective product

If you receive a defective product, please contact us for more information.

Send us an email and include details and a photo of the defective product. Complaints must be filed within 14 days of delivery.

MOSH Jewelry Oy will pay the costs of the return shipment. Please note that we don not have contract with the Posti or any courier company, so you have to contact us first for further instructions about return shipment.

Please note that the policy of returning a defective products also applies to custom made orders but only to the extent that the product is being repaired.